Frequently Asked Questions
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Our Top Frequently Asked Questions
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Product & Technology
A one-way system lets a guide or trainer speak while others only listen. A two-way system allows everyone to talk and interact. Two-way is ideal for plant tours, training, or team huddles where Q&A or collaboration is key. One-way is ideal for museum tours, classrooms, and events where the speaker shouldn't be interrupted.
You can connect an unlimited number of participants within a group (within 100 yards of the base signal), and you can have up to 10 simultaneous groups operating in the same area.
The transceivers have a range of 300 feet indoors and up to 600 feet outdoors.
No, our communication systems use secure RF (radio frequency) and don’t rely on Wi-Fi or cell networks. This makes them reliable in factories, event spaces, and other Wi-Fi-challenged areas.
Industry Use Cases
Yes, we offer a variety of headsets for different sound environments, including headsets for loud industrial environments, so everyone can hear clearly.
Yes, our headsets are built for clean environments and come with sanitation-friendly accessories. They're easy to disinfect between uses and stand up to regulatory requirements. Read more about how one food processing facility uses our system.
Yes, you can run separate language groups simultaneously using live interpreters. This makes it easy to serve diverse audiences with a single system. Learn more about using our communication system for language interpretation.
System Setup, Support & Demo Process
The free demo kit includes: (6) transceivers/receivers, (6) headsets (different models are provided to help you choose the best option for your environment), a carrying case to protect the technology, and a charging station.
Not at all. Our systems are easy to set up and intuitive to use for both tour guides and guests. You'll be up and running quickly, but we provide set up support and troubleshooting if needed. Read our success stories to see how easy it is to use the system.
Yes, all purchases include free system upgrades and maintenance to keep your equipment running smoothly.
Purchasing, Renting & Pricing
Yes, you can rent a one-way or two-way communication system. System rentals are ideal for seasonal tours, events, one-off trainings, or to supplement your existing setup. Contact us for custom pricing.
System prices vary depending on the type of headsets and the number of units. We offer complimentary consultations and product demos so we can provide the best solution for your needs and budget.
ADA Compliance & Compatibility
Yes, each system varies in compatibility. If this is a feature you require, we will ensure the proper selection. We offer complimentary consultations and a free demo kit (request your demo kit here) to make sure you have the best outcome.
Yes. Based on the size of the establishment and the number of people, we can help determine the calculation for the proper number of units to support assisted listening based on the ADA requirements. Learn more here.
Contact & Customer Support
You can reach us by email at support@trippcomm.com, by phone at 833-874-7726, or our online contact form.
We offer free consultations to learn about your goals, how you plan to use the system, and your specific sound environment. Then we recommend a tailored solution and send you a free 30-day demo kit so you can test it in your own space. Book your free consult and try the system risk-free.
We provide ongoing customer support and system maintenance, including system upgrades, tech troubleshooting, and access to Tier 3 U.S. based engineers for more advanced support needs.