Overcoming Language Barriers: Two-Way Communication for Language Interpretation
An increasing number of people across the United States speak a primary language other than English. Many of those people, especially within the growing immigrant population, have Limited English Proficiency which affects their ability to understand spoken English and communicate.
More than 66 million US residents speak a language other than English at home and 26 million US residents have Limited English Proficiency. This doesn’t even take into account language barriers for tourists and international visitors in the US for business or academic purposes.
Non-English speaking residents and visitors alike are often in situations where understanding what is being said is essential. Using a two-way communication device for interpretation can bridge the language gap.
Translation vs. Interpretation
There are several important differences between translation and interpretation. Translation devices use computer tools and software to relay information from the source language to the target language. There is a lag between receiving and translating which makes them impractical for “live” situations. Another drawback is that because translation is typically computer-aided, it doesn’t understand, and therefore doesn’t translate, context and nuance such as idioms.
Interpretation is something only a human can do. Language interpretation happens in real time, simultaneously, or immediately after the original speech. Interpreters do not use dictionaries, software, or reference resources. They are able to rephrase idioms, colloquialisms, and cultural references and convey the original meaning of the message in a way that the audience can understand.
Language is nuanced and reflects culture, society, values, and beliefs. That’s why for live, real-time situations human interpretation using two-way communication devices is superior to translation devices.
How Two-Way Communication Devices Work
Two-way communication headsets are easy to set up and use for language interpretation. The transceiver is worn on a lanyard around the interpreter’s neck accompanied by a microphone and headset system for hands-free communication. There is no handheld microphone or tethered speaker to carry around. Guests requiring language interpretation wear a transceiver around their necks accompanied by an earphone for enhanced hearing. The interpreter conveys information in the guests’ native language so they can understand and participate in the event.
These devices do not perform the translation. They require a human interpreter who listens to the source message, then translates the information to a selected group on the communication device. The interpreter can be on-site or remote. Digital hearing devices are also hands-free and can be used indoors or outdoors in all types of sound environments.
Applications for Language Interpretation with Communication Devices
Business
Language interpretation is often needed in business situations like meetings with international partners or shareholders as well as large international conferences or conventions. In these situations, important information is being shared and it is critical that everyone understands what is being said so that they can make decisions and take appropriate actions.
The communication device also performs well in high-noise environments like plants and factories for uses such as:
- Customer tours
- VIP tours
- GEMBA walks
- Employee training
Travel and Tourism
Museums and cultural events attract people of all nationalities, many of whom do not speak English. Language interpretation provides an enhanced and more authentic experience for guests. They can more fully appreciate and get the most out of the experience. This solution also saves time and resources by not requiring separate tours in different languages.
Courtroom
Attorneys can use two-way communication to interpret crucial information for bilingual or LEP clients. Live interpretation is the ideal solution in this environment where there is an urgency to understand information and take the appropriate action. The encrypted two-way technology allows attorneys, clients, and interpreters to communicate clearly and securely.
Church Services
Religion brings together people from all cultures, and as our country becomes more diverse so do church congregations. Some churches hold separate services in other languages for non-English speakers, but this divides the congregation and takes up extra time and resources. With a communication device for interpretation, all congregants can hear the sermon in their native language and worship together.
Read this case study about how language interpretation helped one church better serve its members and brought its congregation closer together.
Benefits of Two-Way Communication Devices for Language Interpretation
Increased understanding is the primary goal and benefit of using communication devices for interpretation. However, this solution has many other benefits as well:
- Improved translation accuracy and efficiency.
- Promotes cultural awareness and sensitivity.
- Reduces redundancy, saving time, money, and resources.
- Increased accessibility for those with Limited English Proficiency.
- Help non-English speakers feel welcome, comfortable, and reassured.
An added benefit of two-way communication devices is that they can also be used to provide sound amplification for people who require hearing assistance.
There are many different communication systems available that can be used for language translation. The specialists at Tripp Communication Systems take the time to understand your situation and needs so they can recommend and help you implement the best solution. TCS also provides exceptional 24/7 customer service and equipment maintenance.
For more information about two-way communication systems or to request a free 30-day demo, contact Tripp Communication Systems.